Objectives
of this study were to ascertain the perceptions and expectations
of the women regarding quality of reproductive health care
offered in private hospitals of AP, and to assess quality gaps
in the provision of reproductive health care by them. A sample
of 127 private hospitals and nursing homes were chosen from four
districts, namely; Krishna,
Nellore
, Mahboobnagar, and Cuddapah. An exit survey of female patients
with reproductive problems was done to assess women’s
expectations. Draft standards for selected reproductive health
procedures, namely, normal delivery, Caesarean section, and
medical termination of pregnancy, were developed by a core group
in the Institute. The core group used information about
women’s perceptions and expectations from hospitals. A
multidisciplinary standards panel consisting of stake holders
consisting of obstetricians practicing in small to medium
nursing homes, teaching hospitals etc., women activists, nursing
and allied health personnel was formed. Satisfaction of quality
of reproductive health service standard by private hospitals and
nursing homes was assessed by comparing their actual facilities
with the standard. The study found that a large number of
inadequately trained personnel are being used by private
hospitals and nursing homes to perform nursing, pharmacy and
laboratory technician functions. Basic minimum infrastructure
such as physical facilities, and equipment are lacking in many
private hospitals and nursing homes. Management of emergencies
is poorly organised. Medical record maintenance was poor. Work
on the project started in March, 1996 and final report[1]
released by September, 1998. Funding was provided by the John D
& Catherine T Mac Arthur Foundation, Chicago[2].